1. Who we are
SKULAIR, LLC operates www.skulair.com. In this policy, “we”, “us” and “our” mean SKULAIR, LLC.
SKULAIR, LLC
P.O. Box 74, Olney, TX 76374, United States
hello@skulair.com
This policy explains what information we collect from you, why we collect it, what we do with it, and what choices you have.
2. What we collect
Information you give us
- your name
- your email address
- your billing and delivery address
- your phone number
- payment details — see section 4, we do not store these
- anything you write to us in an email, a form, or an order note
Information collected automatically when you visit
- your IP address
- the type of browser and device you are using
- which pages you visited and how long you stayed
- the website that sent you to us
- cookies and similar technologies — see section 6
3. Why we collect it
| What we use it for | Why we are allowed to |
|---|---|
| Taking, packing and delivering your order | To perform our contract with you |
| Sending order confirmations, receipts and delivery updates | To perform our contract with you |
| Answering your questions | Our legitimate interest in serving customers |
| Sending marketing emails, if you ask for them | Your consent |
| Keeping the website working and secure | Our legitimate interest |
| Understanding how people use the site so we can improve it | Our legitimate interest |
| Keeping records for tax and accounting | Our legal obligations |
We do not sell your personal information.
4. Payment
When you pay, your card details go directly to our payment provider over an encrypted connection. We never see or store your full card number.
Our payment provider is Authorize.net, and they have their own privacy policy covering how they handle your card data.
5. Who we share information with
We share what is necessary, with:
- our payment provider, to take payment
- our shipping carrier, to deliver your order
- our email provider, to send you order confirmations and, if you have opted in, marketing
- our website host and analytics tools, to run and improve the site
- professional advisers, such as our accountant, where required
- authorities, if the law requires it
We do not sell, rent or trade your personal information to anyone.
6. Cookies
Cookies are small files a website stores on your device. We use them to:
- keep your shopping basket working
- remember you between visits
- understand which pages are popular
- measure whether our advertising is working
You can turn cookies off in your browser settings. If you do, parts of the site — including the shopping basket — may stop working properly.
7. Marketing emails
We only send marketing emails to people who have asked for them.
Every marketing email has an unsubscribe link at the bottom. Clicking it takes you off the list straight away. You will still receive emails about orders you have placed, because those are not marketing.
8. How long we keep things
- Order records — 7 years, because tax rules require it
- Marketing list — until you unsubscribe
- Enquiries — 2 years after we last spoke
- Website analytics — usually up to 26 months
9. Keeping your information safe
Our website uses an encrypted connection (HTTPS). Access to customer information is limited to people who need it to do their job. We use reputable providers who maintain their own security standards.
No system is perfectly secure, and we cannot guarantee absolute security — but we take it seriously and we will tell you promptly if something goes wrong that affects you.
10. Your rights
You can ask us to:
- tell you what information we hold about you
- correct anything that is wrong
- delete your information, where we are not required to keep it
- stop using it for marketing
- send you a copy of the information you gave us
Email hello@skulair.com and we will respond within 30 days. We will not charge you, and we will not treat you differently for asking.
If you live in California, the CCPA gives you these rights specifically, including the right to know what is collected and the right to ask us to delete it. We do not sell personal information, so there is nothing for you to opt out of on that front.
11. Children
This website is not intended for children under 13, and we do not knowingly collect information from them. If you believe a child has given us information, email us and we will delete it.
12. Other websites
Our site may link to other websites. We are not responsible for their privacy practices, and we would encourage you to read their policies before giving them your information.
13. Changes to this policy
We may update this policy. The version on this page is always the current one, and the date at the top tells you when it last changed.
14. Getting in touch
SKULAIR, LLC
P.O. Box 74, Olney, TX 76374, United States
hello@skulair.com