The short version
- You have 14 days from delivery to return an item.
- It must be unworn, unwashed and in its original packaging.
- Contact us first at hello@skulair.com and we will give you a return number.
- Once we receive it and check it, we refund you within 5-7 business days.
1. How long you have
You can return an item within 14 days of it being delivered to you.
If more time has passed than that, contact us anyway. We would rather hear from you than have you unhappy with something you bought.
2. Condition
Because SKULAIR® is worn on the head, we can only accept returns on items that are:
- unworn and unwashed
- in their original condition
- with the tag still attached
- in the original packaging
We cannot accept returns on items that have been damaged through use, washing, or an accident after delivery.
3. How to return something
- Email us at hello@skulair.com and tell us your order number and what you would like to return.
- We will reply with a return authorisation number (RMA) and the address to send it to.
- Pack the item securely and write the RMA number clearly on the outside.
- Send it to the address below.
SKULAIR, LLC
P.O. Box 74
Olney, TX 76374
United States
Please contact us before sending anything back. Returns that arrive without an RMA number are difficult for us to match to an order and will slow your refund down.
4. Who pays the return postage
You are responsible for the cost of returning the item to us. We recommend using a tracked service, as we cannot refund an item we do not receive.
If the item arrived faulty or wrong, we pay the return postage.
5. Refunds
Once we receive your return and check it, we will email you to confirm.
Approved refunds go back to the original payment method within 5-7 business days. Depending on your bank, it can take a few days more to appear on your statement.
We refund the price of the item. Original shipping charges are not refunded unless the item was faulty.
6. Exchanges
If you ordered the wrong length and would like a different one, email us at hello@skulair.com. The easiest way is usually for us to refund the original and for you to place a new order, so you are not waiting on stock.
7. Faulty or incorrect items
If your SKULAIR® arrives damaged, faulty, or is not what you ordered, contact us within 14 days of delivery with a photograph. We will replace it or refund it in full, including postage both ways, and we will not ask you to pay anything.
8. Items bought at events
If you bought your SKULAIR® in person at a rally, show or market rather than on this website, please contact us at hello@skulair.com with the date and place of purchase. We will help you the same way.
9. Getting in touch
SKULAIR, LLC
P.O. Box 74, Olney, TX 76374, United States
hello@skulair.com